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Customer Service Representative - State Farm Agent Team Member Akron, PA

Customer Service Representative - State Farm Agent Team Member

Full Time • Akron, PA
Responsive recruiter
Replies within 24 hours
Benefits:
  • Simple IRA
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
With 30 years in business, I’ve built a team of four dedicated professionals who share my commitment to delivering exceptional service and trusted guidance to our customers. We go beyond selling policies — our focus is on helping clients make informed decisions and choose the coverage that truly meets their needs.

We offer a range of benefits including paid licensing, a Simple IRA, flexible time off, bonuses, and commissions. I hold a degree in Economics and am actively involved in our community through organizations like the Collision Education Foundation, Akron Day in the Park, local food drives, and the Ephrata High School internship program.

Our beautiful office provides a welcoming and professional environment, with plenty of natural light and private offices for each team member. We take the time to educate and support our staff, offering valuable partnerships, training, and product knowledge to set them up for success. The average team member stays with us for 5–8 years, a reflection of the supportive and collaborative environment we’ve created. I often close the office to treat the team to lunch, and we work closely together to achieve our goals.

If you’re passionate about helping others, eager to grow your career, and want to be part of a team that values professionalism, collaboration, and continuous learning, this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Christine Flomerfelt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
COMPENSATION: Base salary of 40-45k + commission. Average commissions can amount an additional 15-40k+ annually.
Compensation: $40,000.00 - $45,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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